Question 1

What is "Mol*Redpoint"?

Accepted Answer

If you see "Mol*Redpoint" on your credit card statement, it's a payment processed by Mollie on behalf of RedPoint9. This is for a subscription to one of our games (Bluffpedia or Topic 9).

Question 2

Which products have paid subscriptions?

Accepted Answer

Currently, Bluffpedia and Topic 9 offer optional premium subscriptions. All other products are completely free.

Question 3

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription directly through the game's settings page, or by contacting us at hello@redpoint9.com. Cancellation takes effect at the end of your current billing period.

Question 4

Can I get a refund?

Accepted Answer

We handle refund requests on a case-by-case basis. Contact us within 14 days of the charge, and we'll do our best to help.

Question 5

I don't recognize this charge. What should I do?

Accepted Answer

First, use the lookup form above to check if the email matches. If you still don't recognize the charge, contact us immediately and we'll investigate.

Question 6

Is my payment information safe?

Accepted Answer

Yes. All payments are processed by Mollie, a licensed payment service provider regulated by the Dutch Central Bank. We never see or store your full card details.

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